Terms of return

Hagia Sophia store return policy Welcome to the Hagia Sophia store, where we always strive to provide a unique shopping experience. Please read the following returns policy carefully to understand how we handle returns for clothing and household items. Return period: We accept returns up to 30 days from the date the order is received. Please ensure that items return in original condition and carry all original tags and packaging. Product Condition: The product must be unused and in its original condition. Returns cannot be accepted for products that show signs of use or damage. How to submit a return request: Log in to your account on our website. Go to the Order History page and select the order you would like to return. Follow the steps below to submit a return request and specify the reason. Return cost: We offer free returns if the reason is due to a product defect or order error. If the product is returned for reasons other than that, the customer may bear the shipping cost. Refund: After receiving the returned product and checking its condition, we will process the refund request. Please allow a reasonable amount of time to handle this process. call us: If you have any questions or problems regarding the return process, please contact customer service via email at support@ayasofia.com We thank you for shopping at the Hagia Sophia store, and we hope that your experience with us will be satisfactory.